Refund Policy查看更多
Refund Policy
查看更多
Our return policy is valid for 14 days counting from the date of purchase. If more than 14 days have passed after your purchase, we cannot approve your refund or exchange request.
Return Eligibility
To apply for a return, your goods must remain unused, kept in original intact condition and complete original packaging.
The following categories are not eligible for return:
Perishable goods including food, flowers, newspapers and magazines; intimate & sanitary products; hazardous materials; flammable liquid and gas.
Additional non-refundable items:
- Gift cards
- Downloadable software products
- Partial health and personal care products
We require valid purchase receipt or proof of order for all return applications.
Please do not send returned goods directly to the manufacturer.
Partial Refund Scenarios
We only approve partial refunds under the following situations:
- Physical books with obvious wear and usage traces
- Opened CD, DVD, magnetic tape, video game and vinyl records
- Goods damaged or missing accessories due to non-quality issues
- Items returned later than 14 days after delivery
Refund Process
Once we receive and inspect your returned item, we will send a notification email to inform you whether your refund application is approved or rejected.
If approved, your refund will be processed automatically and returned to your original payment method within several business days.
Delayed or Missing Refunds
If you have not received your refund after approval:
1. First check your bank account balance again;
2. Contact your credit card issuer, as inter-bank posting often requires extra processing time;
3. If you still fail to receive the refund after the above steps, please contact us via email: yataixitong@outlook.com.
Sale Items
Only full-priced regular goods support refunds. Promotional sale items are non-refundable.
Exchanges
We only accept exchange requests for defective or damaged products.
If you need to exchange your item for an identical replacement, please email us at yataixitong@outlook.com, and send the product to our registered address below:
RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KOWLOON, HONG KONG
Gifts
If your order was marked as a gift and shipped directly to you, you will receive store credit equal to your returned item value once we receive the returned goods, followed by a gift certificate sent to you.
If the order was not marked as a gift and shipped to the purchaser first, we will notify the original buyer of your return action after processing.
Shipping for Returns
You shall bear all outbound shipping costs for returned goods. Return shipping fees are non-refundable, and such fees will be deducted from your total refund amount.
The delivery time of exchanged goods varies depending on your country and region.
For orders over $75 USD, we highly recommend you use trackable courier service or purchase shipping insurance. We do not guarantee receipt of undetectable returned packages.
Return Eligibility
To apply for a return, your goods must remain unused, kept in original intact condition and complete original packaging.
The following categories are not eligible for return:
Perishable goods including food, flowers, newspapers and magazines; intimate & sanitary products; hazardous materials; flammable liquid and gas.
Additional non-refundable items:
- Gift cards
- Downloadable software products
- Partial health and personal care products
We require valid purchase receipt or proof of order for all return applications.
Please do not send returned goods directly to the manufacturer.
Partial Refund Scenarios
We only approve partial refunds under the following situations:
- Physical books with obvious wear and usage traces
- Opened CD, DVD, magnetic tape, video game and vinyl records
- Goods damaged or missing accessories due to non-quality issues
- Items returned later than 14 days after delivery
Refund Process
Once we receive and inspect your returned item, we will send a notification email to inform you whether your refund application is approved or rejected.
If approved, your refund will be processed automatically and returned to your original payment method within several business days.
Delayed or Missing Refunds
If you have not received your refund after approval:
1. First check your bank account balance again;
2. Contact your credit card issuer, as inter-bank posting often requires extra processing time;
3. If you still fail to receive the refund after the above steps, please contact us via email: yataixitong@outlook.com.
Sale Items
Only full-priced regular goods support refunds. Promotional sale items are non-refundable.
Exchanges
We only accept exchange requests for defective or damaged products.
If you need to exchange your item for an identical replacement, please email us at yataixitong@outlook.com, and send the product to our registered address below:
RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KOWLOON, HONG KONG
Gifts
If your order was marked as a gift and shipped directly to you, you will receive store credit equal to your returned item value once we receive the returned goods, followed by a gift certificate sent to you.
If the order was not marked as a gift and shipped to the purchaser first, we will notify the original buyer of your return action after processing.
Shipping for Returns
You shall bear all outbound shipping costs for returned goods. Return shipping fees are non-refundable, and such fees will be deducted from your total refund amount.
The delivery time of exchanged goods varies depending on your country and region.
For orders over $75 USD, we highly recommend you use trackable courier service or purchase shipping insurance. We do not guarantee receipt of undetectable returned packages.